Technical Support Representative Fresh Graduates of Technical

Duties and Responsibilities:

Assist customers through inbound call, email and chat.

Provide technical support solutions for hotline agents, customer service centers, and onsite engineers, and create trouble tickets for unresolved problems.

Identify common issues, submit trouble tickets, and drive improvement.

Periodically output technical problem case summaries, provide enablement training for each service store, and monitor the application effect.

Judgment of repair warranty dispute and guidance on product authenticity identification.

Qualifications:

Completed a Bachelor’s degree in Computer Science, Information Technology, or ANY Science related field.

With or without BPO Experience are welcome to apply.

Excellent problem-solving skills with a logical and analytical approach.

Ability to communicate technical information effectively to non-technical users.

Basic knowledge of troubleshooting hardware and software issues.

Ability to work well in a team environment and collaborate with colleagues.

Willingness to learn new technologies and adapt to changing environments.

Strong customer service orientation with a patient and empathetic demeanor.

Proficiency in written and spoken English.

Amenable to work onsite (Ortigas, Pasig City)

Amenable to work on shifting schedule

Can start as soon as possible

Earn 22k basic salary + Allowance + HMO upon regularization.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

Summary of role requirements:

Flexible hours available

No experience required for this role

Working rights required for this role

Full time