South VN Landside Operation Team Agent

- To be responsible for overall operational / service delivery of all Import-Export customs clearance at customer’s office.

- Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.

- Manage service performance & KPIs; providing action plans for further improvement.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people.

With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We offer

In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges.

The high-profile, industry-leading nature of our work and excellent development opportunities helps you build skills that will help your career for the long-term, wherever you choose to work.

You’ll join a values-led, genuinely supportive team that you’ll enjoy working with.

Flexible workplace policy & work hours

Key Responsibilities:

Proper co-ordination with Customers, Trucking team, Customs Officers for stuffing plan and/to arrange services on scheduled, for timely collection and dispatch of shipments.

Proactively attend all the inquiries from Customers, well communication with related parties in case of exceptions.

Able to take ownership of the issues and perform problem resolution to the customer’s satisfaction.

Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.

Drive operational excellence through KPI measurement and analysis.

Able to work independently with the limit supervision from higher level.

Enhance productivity & performance with initiatives in operation.

Actively contribute initiatives to support process improvements.

Take every opportunity to expand on services in scope of solution design and new business development.

Carry out ad-hoc tasks assigned by Manager or Higher level.

Position Specifications:

Have 3 years working experience in Import - Export Operation, especially in Customs Operation Services

Will be a plus: customs liquidation, processing for apply Certificate of origin/ quality, HS code classification, price’s evaluation, tax refund, post-customs clearance.

Possess of Customs Certificate

Good relationship with Custom of SHTP, ICD and Ports, TCS, SCSC.

Can-do and willing-to-do attitude.

Details oriented.

Excellent customer services skills/experiences.

Good command of spoken and written English & Chinese

Efficient claim handling skills.

Discipline and good interpersonal skill.

Good skills of computer (Excel, Power-point).

Knowledge in digitalize TMS

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

R105725