Implementation Engineering

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit

Your Role at Impact:

Implementation Engineer manages providing ideal technical solutions for our clients. Working along with the OSMs, this role designs technical implementation plans and proceeds integrations in the post-sale phase. This role should have a certain technology background, able to resolve complex integrations and answer clients’ technical questions. Besides, this role also should be able to provide technical consulting service for prospects in the pre-sale phase, collaborating with Sales.

What You'll Do:

Be familiar with company's products and solutions

Communicate with clients’ tech teams, proceeding clients’ technical integrations with impact.com

Troubleshooting during technical integrations

Collaborate with OSM, pushing forward clients’ onboarding projects

What You Have:

1-3 years experience supporting SaaS products

Bachelor degree or above in computer science or information systems, familiar with JS and API development is preferred

Experience of technical support or technical integration projects is preferred

Quick learning

Excellent communication / interpersonal skills

Chinese (Mandarin) and English communication

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment

Unlimited PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Primary caregiver leave

Training & Development

Learning the advanced partnership automation products

Private Health insurance

Mental Health & Wellness care via Modern Health

Restricted Stock Units

Internet Allowance

Fitness club fee reimbursements

Technology stipend

Bi-weekly lunches

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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