Helpdesk Technician

Only NJ residents should apply

Only Green Card and Citizen candidates are qualified.

This is a Full-time On-Site position

SUMMARY:

Perform IT phone support, desktop/laptop installs and repairs and computer data processing across all Opici business offices and warehouses

DUTIES AND RESPONSIBILITIES:

I.T. Administration and Support

Taking initial telephone or email inquiries and troubleshooting and managing simple hardware, software, system or network problems

Recognize and escalate more difficult problems to Tier 2 or 3 support

Creating user accounts and managing access control based on company policy for various business systems and technical systems (see responsibility matrix)

Maintaining an inventory of installed software, managing software licensing, and follow policies and procedures for upgrades

Manage company mobile devices, mobile data plans, software licensing and compliance

Occasionally require traveling to remote locations for IT support

Computer Technician\Operator:

Installing, configuring and maintaining desktop and laptop PC’s and peripherals such as printers

Installing and configuring applications and operating system software and upgrades

Removing old equipment and performing data migration to new machines.

Perform End of Week and End of month processes and weekly on-call rotation

Keep required logs and system records according to procedures

QUALIFICATIONS:

Three to five years of experience installing and supporting desktop and laptop hardware and software

Extensive experience with hardware, software applications, operating systems and network connectivity.

Customer service oriented and proactive in anticipating and resolving problems

Proficiency with LAN/WAN troubleshooting

Problem solving skills - ability to perform root cause analysis and determine the appropriate course of action

Strong team-working skills

Good verbal and written communication skills

Must be able to work independently and pace oneself to complete own work

Strong understanding of an array of computer equipment, peripherals, mobile devices as well as standard software applications (MS Office, Windows Operating Systems, VPN client software, Remote Desktop tools, Active Directory, VMWare, Unitrends Backup, MS Exchange)

Knowledge of PowerShell and Windows Scripting

Professional certifications from Help Desk Institute, CompTIA, Network+, A+ or Microsoft (Certified IT Professional or Certified System Administrator (MCSA)), preferred but not required

Full-Time