E-Commerce Customer Service Representative

We are an e-commerce furniture company with a showroom located in Newark, NJ. We sell all types of furniture on websites like Amazon, eBay, Walmart, and many others.

Primary Responsibilities:

Assist our customers in making a purchase.

Answer customer questions over the phone, chat, and email regarding orders and issues.

Create new orders using our POS system.

Verify and Qualify new orders.

Track and follow up orders.

Work on leads using Zendesk.

Claims and Problem-Solving.

Qualifications and Skills:

E-commerce Sales experience and furniture experience are a plus.

Strong self-direction and initiative; willingness to take complete ownership over specific activities while adapting to quickly changing priorities.

Strong interpersonal skills, and ability to work with multiple departments.

Knowledge of Google Suite and Microsoft Office.

Proficient oral and written communication skills.

Full-Time