Water and Mold Operations Manager

Job Description

Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Vision insurance

Benefits/Perks

Recession-Proof Industry Providing The Opportunity To Give Back

Competitive Compensation and Benefits

Industry Training and Advancement OpportunitiesCompany Overview

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, Rytech is the place for you!

Job Summary

An Operations Manager is responsible for franchise performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Operations Manager. Operations Managers are leaders who facilitate the relationship between the insureds and TPA and/or carrier partners.

Responsibilities

Maintaining and supporting Franchise relationships.

Monitoring the performance of their Franchise and improving performance towards SLAs.

Inspections of job sites, vehicles, and office and/or storage facilities. During these inspections ensure the franchise is operating per the Ops. Manual and in compliance with the FA. Annual employee evaluations are to be completed for technicians.

Inspections should be done quarterly at a minimum. Feedback is provided verbally and written to technicians for continued development.

Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications.

Mediating disputes between the insured, the insurer, and the contractor. Also engaging your FSC when assistance is needed.

Answering and being available for any questions regarding its Franchise.

Lead weekly meetings to facilitate training and conveying of information to the technicians.

Monitor MICA Exchange daily to ensure projects are being properly handed by the franchise.

Assisting technicians in the field when it is needed.

Assist local marketing team to grow the business

Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely mannerQualifications

Mitigation/Remediation estimating and scoping experience

Highschool or GED

Two years of Mitigation/Remediation experience is preferred

Residential and or Commercial construction experience preferred.

Excellent communication and customer service skills

Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.

Able to travel for CAT events, training, or regional meetings 5-10% of the time

Excellent interpersonal, communication, oral, and written skills

Must be computer literate and comfortable with computer programs such as Microsoft Office and MICA.

Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended