CUSTOMER SERVICE REP - MOTILI

Job Description

The and accurate information for customers and others has a lasting effect. For this reason Motili CSRs work directly with our clients, contractors and sometimes the homeowner. Our main goal is to provide good customer service which includes providing information about Goodman/Daikin products, services, and features and assists with quotations, processing orders, and respond to customer complaints. Motili CSRs are expected to provide great customer service using fast, friendly, and accurate information while responding to customers, processing chat requests, general service requests, orders and quotes for services. When presented with a com use of issue resolution and de-escalation techniques can effectively resolve many issues to the mutual benefit of both the customer and the Company.

Position Responsibilities

Provide fast, friendly and accurate information and assistance for customers and other team members.

Maintain professionalism and exhibit patience at all times to ensure customer expectations are met.

Interact politely and effectively with customers, fellow employees, and business partners.

Help co-workers trouble shoot or answer questions when they cannot find answers themselves.

Answering phone calls/chats/customer support emails, branch questions or requests/taking on responses for our Bangkok team.

Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items, product and delivery information

Process submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk) order center.

Recommend alternate products based on cost, availability, or specifications.

Assist with month end clean-up for orders that have not been closed out for billing.

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

Obtain accurate information from vendors relating to shipment dates and expected date of delivery.

Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training as assigned.

Effectively adhere to policy and procedures in compliance with Company policy and the law.

Maintain clean, professional, and safe work environment; creating an environment that welcomes others.

Adhere to Motili Inc. culture related to respect for the individual, service to our customers and striving for excellence.

Perform other duties as assigned.

Pay Range - $18.15/hr to 22.70/hr

• The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.