Bilingual Agency Service Representative

Job Description

Position: Agent Services Representative

Salary: Salary and benefits are commensurate for position

Reports to: Agent Services Manager

Are you looking for a challenging and engaging role? Are you driven to achieve incredible feats of growth in an environment that feels more like a successful start-up, than an insurance company? Then we want to talk to you. We are building the team to take Embark General to the next level and we are committed to our mission, culture, data-driven decision making, and entrepreneurial spirit.

Position Description:

The Agent Services Representative will provide exceptional support via telephone, chat and email to respond to the questions and concerns of policy holders and agents.

Responsibilities

Provide exceptional customer service by responding to all inbound customer and agent calls and written correspondence.

Handle each call or correspondence until a resolution is met; includes follow ups as necessary

Builds rapport with each customer or agent. Actively listens to requests and inquiries.

Notates internal systems and trackers to record and monitor inquiries.

Acts as a liaison between underwriting, claims, accounting and other departments as needed to resolve inquiries.

Other job duties as required.

Qualifications/Requirements

Minimum 1 year working in a call center environment.

Bilingual English/Spanish preferred.

High school diploma required.

Previous insurance experience highly preferred.

Strong organizational, communication and writing skills.

Ability to multitask and easily change gears.

Ability to work from home with steady internet.