Customer Service Optician

Job Description

Customer Service Optician needed

Would you love to solve problems to help people live better lives? Got a flair for style or a gift for making people look or feel their best? Our team needs a compassionate and dedicated professional to help our patients leave our office looking stylish in their perfect new pair of glasses. This is a full-time position offering the stability of a career in healthcare .

NO Experience Needed:

Prior medical office or eyecare experience is a plus, but it’s certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!

What you’ll be doing

You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more. People walk in not being able to see, and you’re the one that sends them out looking great and SEEING great! This is not just a sales job, your role is to be an educator and a style consultant.

Some of your duties will include:

- Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.

- Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.

- Educating first-timers on how to use and take care of their glasses

- Troubleshooting prescription issues and miscellaneous repairs

- Taking accurate measurements for all lens styles and prescriptions

- Checking new glasses for fit and making adjustments

- Billing insurance

- Consistent training for optimal career growth

- Educating patients on what their insurance and/or saving plans cover

- Keeping the optical space looking clean, neat and welcoming

- Doing inventory, ordering, sending and receiving shipments

If these sound like you, please apply!

- You’re confident in making recommendations and connecting with people quickly and easily.

- You are comfortable with technology and open to learning new applications and software, you’ll harness the tools around you to make your job as easy or effortless as possible.

- Strong written and oral communication skills are a MUST, while being able to maintain a caring and professional demeanor.

- You can get along great with anybody, are full of energy and people feel charged up just being around you.

- You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.

- You’re known for doing what you say you’re going to do. Your reputation for honesty and integrity is legendary.

- You don’t know the meaning of “someone else’s problem” or “that’s not my job.” You’re always willing to jump in and help.

About Us

Elevated Eyecare is an established and growing practice with 3 AWESOME locations. Our patients know they will receive the personal attention and professional care that is our foundation. Our team is dedicated to keeping our patients comfortable and well-informed at all times. We love to come to work every day because we love our patients and what we do. We’ve built an office culture that can’t be beat and truly enjoy working with our staff.

We offer (upon eligibility):

- Healthcare, Dental, and In-House Vision Benefits

- PTO and paid holidays

- 401K and employee bonus

- CEU reimbursement

- Compensatory and Travel Pay

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