CARD SERVICES SPECIALIST

Job Description

Title: Card Services Specialist I

Reports to: Card Services Manager

Supervises: None

Status: Non-Exempt

Objective

The Card Services Specialist is responsible for the daily maintenance and management of the card inventory volume levels. The Card Services Specialist also provides daily support to the Operations/Card Services Department as needed.

Duties and Responsibilities

Administers and oversees daily, weekly, and monthly reports and audits to maintain checks and balances on all issuance and file maintenance exceptions

Supports card file maintenance for debit and credit card renewals

Issues credit, debit, HSA and ATM plastics

Supports in-bound calls on card issues, operations issues and inquiries directly from branch associates to service members

Supports in-bound emails for credit card issues such as CLIPS, fee waivers, recasts, etc.

Distributes and maintains card stock and supplies to all branches

Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures

Availability to work until 6:00pm during weekdays and Saturday mornings until 1:00pm

On a self-directed basis, continues to improve individual level of competency through training and certifications on established educational programs

Relates to other people beyond giving and receiving instructions:

Can get along with coworkers or peers without exhibiting behavioral extremes

Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others

Responds appropriately to criticism from a supervisor

Supports special projects in the Credit Union to improve procedures and new processes

Collaborates with other departments to ensure that all aspects of Operational/Card Services processes are efficient, and member focused

Meets or exceeds assigned service and productivity goals established for this position

Performs other duties as required by Credit Union management

Required Qualifications

High school diploma or equivalent education and experience

Prior experience in card services with a financial/banking institution is a plus

Strong organizational skills and attention to detail

Must value a high degree of accuracy

Ability to handle multiple tasks simultaneously

Professional demeanor

Effective communication skills in person and on the phone

Basic PC skills (Windows)

Proficient typing skills

Assertive problem-solving skills

Ability to work well independently or as part of a team

Ability to work in a fast-paced environment

Desired Qualifications

Two years of related experience

Thorough knowledge of card processing procedures and requirements

Prior Member Service experience within KEMBA Financial Credit Union

Basic knowledge of Symitar processing system

Experience with serving the public/customer service/call center industry

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.