Administrative Assistant

Job Description

Position: Administrative Assistant

Status: Full-Time, Days (M-F)

Upward Bounds Behavioral Health Center is an addiction recovery center servicing adults facing the challenges of substance and mental health abuse. We are currently seeking an Administrative Assistant to join our team. This individual will be the first point of contact greeting clients and visitors. In addition to, handling the new client intake process. Thus, they will need to be people-oriented, punctual, effective communicator, and exude professionalism at all times.

Duties

· Answer phones, check voicemails and respond to emails promptly.

· Main point of contact for external servicers (i.e., Nursing, Psyche, Therapy and PRP services).

· Assist in daily office needs, to include but not limited to:

Typing correspondence, filing, appointment scheduling, sorting departmental mail and tracking office supply inventory monthly

Creating client handbooks

Assisting with completion of client’s admission application

Upholds our filing system and record keeping process

· Pre-screen client’s information via phone to complete admissions application form.

· Consult one-on-one with new clients, gathering and documenting applicable data relating to their addiction.

· Communicate via email and/or phone with insurance companies and other referral sources.

· Authenticate and handle insurance verification and prior authorizations.

· Consistently move intake process forward by promptly completing essential documents and advancing charts to a counselor.

· Log client’s demographics in database and notate receiving counselor.

· Prepare and administer welcome bags for new clients.

· Track welcome bag distributions, ensuring all supplies were dispensed and acknowledged per new client.

· Manage new client packets, including applications for financial, food and identification assistance.

· Prioritize workflow to ensure timely and accurate completion of assigned tasks.

· Assist with outreach to local Baltimore city communities regarding our program (via phone, email, social media, and some in-person site visits).

· Handle brochures, flyers, business cards maintenance and distribution for Upward Bounds.

· Complete additional duties as assigned by CEO, HR and/or Lead Counselor.

Requirements

· High School diploma

· Strong written and verbal skills, in person and via phone

· Punctual

· Detail-oriented

· Collaborative; team player

· Experience in prior authorization and eligibility verification procedures preferred

· Willingness to learn new technology

· Experience in health care customer services preferred

· Maintain highest standards of professionalism and integrity

· Prefer candidate to have personal experience dealing with individuals with substance use and mental health challenges