Care Navigator Supervisor

Job Description

Care Navigator Supervisor

WHO WE ARE:

Manifesto Health (MH) is a substance use recovery support service providing on-demand peer support, recovery coaching, and peer-led care navigation via an interactive mobile app and in-person services.

Our employee assistance services improve long-term outcomes and reduce costs with hands-on care management that is accessible, affordable, and effective.

We are people helping people, scaled by technology, supervised by clinicians, and integrated with wider systems of care.

POSITION SUMMARY:

We are seeking a highly qualified and experienced Care Navigator Supervisor to oversee and lead a team of certified recovery specialists (CRSs). A master’s degree in social work or psychology and at least 2 years of direct experience with a substance use disorder (SUD) population are required. The Care Navigator Supervisor will play a crucial role in directing the team, managing the direct care operation, and ensuring effective care navigation and coordination for individuals with substance use and co-occurring mental health issues.

The role involves managing and supervising Manifesto’s team of certified recovery specialists (CRSs) who engage, inspire, and facilitate meaningful recovery support services. They assist and encourage clients to explore, create, and meet their own recovery goals. CRSs promote and reinforce Manifesto’s recovery-oriented and purpose-driven culture in which each client’s values are recognized, understood, respected, and integrated into services and programming. The Care Navigator Supervisor will assist and supervise CRSs as they respond to critical situations with high-touch engagement and de-escalation skills that promote a least restrictive environment for individuals experiencing difficulties or crises related to a mental health/addiction challenge.

The Care Navigator Supervisor is a member of Manifesto’s interdisciplinary team and participates in the development of personal recovery plans with an emphasis on sustainable, long-term recovery and professional development. They report directly to the Clinical Director and assist with other clinical responsibilities such as assessment, quality assurance, outcome reporting, and program design.

Qualifications

Master's in social work or psychology and at least 2 years of direct experience with a SUD population required; Licensed Clinical Social Worker (LCSW) preferred

Minimum of 5 years experience in social work or related field, with a focus on substance use disorders and co-occurring mental health conditions

Expertise in SBIRT (Screening, Brief Intervention, and Referral to Treatment) and other evidence-based practices including Motivational Interviewing

Strong leadership and supervisory skills, with the ability to guide and support a team of certified recovery specialists

Proven experience in care navigation, care coordination, and consultation with external providers

Excellent communication and interpersonal skills, with the ability to collaborate effectively within a multidisciplinary team

Demonstrated strengths in integrated behavioral health and a commitment to providing holistic care

Ability to manage a caseload of direct care clients when needed, ensuring comprehensive and individualized care

Demonstrates the Manifesto mission, purpose, and core values in everyday language and contact with internal and external stakeholders

Assists clients with voicing their strengths, interests and goals throughout their services including: goal plans, crisis plans and other methods of expressing individual preferences

Utilizes a comprehensive resource guide and educates members served about local community supports and resources

Engages and communicates with a wide range of clients served, especially those who are struggling to be active in their own recovery

Actively participates in multidisciplinary team meetings and supervisory sessions by the clinical team

Willing and able to assist other staff as needed to maintain a safe, healing environment for all

Travels locally to provide outreach to clients served in the community

Must complete all provided training courses including Crisis Prevention, Mental Health First Aid, Naloxone training, and internal courses in Motivational Interviewing, Acceptance and Commitment Therapy (ACT), and Manifesto curriculum

Skills

Knowledge of recovery focused, strengths-based work in mental health/addiction recovery

Willing to understand each client’s unique circumstances, personal preferences, and goals and incorporate them into daily work as well as any needed crisis response to help the member regain a sense of control

Strong understanding of recovery and resilience, and the balance between protection from harm and personal dignity

Strong knowledge of relevant community resources and methods for accessing them

Strong communication, writing, and typing/computer skills

The Care Navigator Supervisor must conduct themselves in accordance with Manifesto’s Code of Ethics outlined below:

Agree to weekly supervision sessions with the Clinical Director totaling at least 1 hour/week of documented clinical supervision.

Accurately identify my qualifications, expertise, and certifications to all whom I serve and to the public.

Make public statements or comments that are true and reflect current and accurate information.

Recognize personal issues, behaviors, or conditions that may impact my performance as a Care Navigator.

Respect and acknowledge the professional efforts and contributions of others and not declare or imply credit as my own. If involved in research, I shall give credit to those who contribute to the research.

Maintain required documentation for all client records as required by State and Federal requirements and make certain that records are documented honestly and stored securely. Agency disposal of records policies shall be adhered to.

Protect the privacy and confidentiality of persons served in adherence with Federal Confidentiality, HIPAA laws, local jurisdiction, and state laws and regulations. This includes electronic privacy standards (social media, texting, video conferencing, etc.).

Use client contact information in accordance with agency policy.

Technical

Proficient in Google Suite, PowerPoint, electronic health record documentation, Client Progress Notes/Recovery Plans, and project management tools

Familiarity with Slack

Equal Opportunity Employer: Manifesto celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, veteran status, behavioral health status or any other basis covered by appropriate law. Our employment decisions are based on qualifications, merit, and agency need.

Compensation: Hourly ($35–$42), Full-time (30-40 hrs/week), commensurate with experience.

Location: This full-time position is based in Media, PA

Requests From Us:

Cover letter, outlining both the interest in and suitability for this position

Resume, including specific dates and results for each professional role and educational program

Two writing samples that were authored by youCompany Description

Manifesto Health (MH) is a substance use recovery support service providing on-demand peer support, recovery coaching, and peer-led care navigation via an interactive mobile app and in-person services.

Our employee assistance services improve long-term outcomes and reduce costs with hands-on care management that is accessible, affordable, and effective.

We are people helping people, scaled by technology, supervised by clinicians, and integrated with wider systems of care.