Point of Sales Support Technician (Bilingual in English and Mandarin)

Job Description

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Alliance Bankcard Services is looking for a POS Support Technician that is Bilingual in English and Chinese (Mandarin and/or Cantonese) to join our team. This position is responsible for troubleshooting and training for restaurant POS system and peripherals. The technician will also be responsible for installing new software and hardware.

Responsibilities

Install software and hardware at client sites;

Setup, configure, and test hardware and software components;

Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems;

Maintain technical knowledge related to our suite of hardware and software product lines;

Provide training to clients regarding software, hardware, and troubleshooting techniques.Requirements

Expertise in Microsoft Office, various Windows and Android operating systems, and networking;

Restaurant Experience are required;

Must be willing to work some evenings and weekends on-call rotation;

Good written and oral skills;

Valid Driver License / Valid Auto Insurance;

Must be able to pass a Criminal Background Check;

Must be willing to travel foreign and domestic if necessary;

Ability to manage and prioritize multiple tasks while in the office or in the field;

Prefer experience in Food & Beverage POS industry;

Experience in configuration, installation, training and support of hardware and/or software products.Language

Fluent in Chinese (Mandarin) and English