Service Technician

We are a singularly focused business with a mission to be the highest-value provider of stage lighting services in the global marketplace.

Job Purpose

The Service Technician is responsible for the repair and support of lighting equipment as well as Quality Control for all lighting inventory

Key Success Factors

A successful Service Technician will combine technical skills with customer service and time management. Finding efficient solutions to customers’ equipment issues and eliminating defective equipment from inventory are foundational responsibilities for this role. Maintaining a quick turnaround on repairs and maximizing the availability of tested inventory are the primary success factors for this role.

Responsibilities

Equipment repair & support

Quality Control

1. Equipment repair & support by:

Diagnose and Repair electronic, electrical, or mechanical faults with lighting, control, and Special FX equipment for all supported brands

Follow service standards regarding service timeline and output quality

Submit Parts and Supplies requisitions through Purchasing

Provide phone support for clients with defective gear and recommend solutions

Track service status through the ERP system (NetSuite)

Maintain a clean and organized work area

2. Quality Control by:

Test all inbound equipment via the Quality Control process to ensure the defective product is not released on orders

Test returning demo equipment and provide any repairs or maintenance required before being made available again

Repair and record any defective equipment in addition to inventory

Personal and Professional Attributes for success in this role:

Analytical and Creative – identifying solutions to complex problems while keeping the overall goal in mind

Inquisitive/Curious – a passion for learning new technology and perspectives

Quality conscious – pride in outputting a consistently high level of quality in your work

Customer-focused – an understanding that all actions and decisions are taken to improve customer experience and value

Goal-oriented – activities are prioritized based on their importance in achieving goals and timelines

Organized – methodical in your approach, respect for the workspace and tools, pride in the presentation of self and your work

Persistent – relentless in the pursuit of the right outcome

Patient and Empathetic – strong listener and a willingness to help achieve a positive outcome

Responsive and Agile – the ability to change based on need and move forward with speed

Strong communication skills – to understand and be understood effectively as well as using the appropriate mediums of communication to achieve desired outcomes

Experience with the service of electronics and motorized/mechanical equipment, preferably in the lighting or entertainment industry

Experience with a wide range of hand tools