Tier 2 On-Site IT Technician - Southfield Michigan

Job Description

Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation service team manager and will physically work out of the Southfield, Michigan office located at 24050 Northwestern Hwy Southfield, MI 48075.

Essential Duties and Responsibilities:

Installing and supporting customers IT environments including user workstations, servers, and other infrastructure devices.

Troubleshooting, resolving, or escalating client technical issues as needed

Updating client documentation in document retention system

Recommending procedure modifications and improvements

Providing guidance and support to Tier 1 Onsite IT Technicians

Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following:

Experience in PC, MAC, and server operating system environments

Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word

Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices

Excellent customer service skills are essential.

Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously

Ability to quickly learn, understand, and manage new systems related to information technology

High degree of flexibility and problem solving.

Requirements Include:

Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred.

Three or more years’ experience in an IT related role

Experience with Windows Servers, switches, cloud infrastructure, Hyper-V and VMware

System and Server administration experience

One of the following certifications required:

A+ Certification

NET+ Certification

Microsoft Certified Professional (MCP)

Cisco Certified Network Associate (CCNA)

Server Plus

Other IT related certification

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

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