Front Desk - Guest Service

Job Description

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests.

PAY: $16.50

ESSENTIAL DUTIES & RESPONSIBILITIES

Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.

Manages cash flow in assigned bank and performs account postings with accuracy.

Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.

Processes guest accounts upon check-out in an efficient and accurate manner.

Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.

Operates the PBX switchboard on assigned shift.

Utilized property radio system to contact various departments and staff.

Responsible for in depth product knowledge, anticipating & delivering on guest’s needs, and closing reservations sales.

Handle multiple inbound phone calls from guests seeking hotel room or group reservations.

Accurately input guest information into Resort computer system.

Perform other duties assigned.

EDUCATION AND EXPERIENCE

High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.