Internet Sales Manager

Job Description

Mike Bass Ford is actively searching for a results-driven and ambitious Internet Sales team leader for our Business Development (BD) department. As one of the largest Ford dealers in Northeast Ohio, our internet team has the opportunity to connect with an abundance of digitally-driven leads, across various platforms.

Responsibility Summary

Oversee the daily operations of our Business Development Department

Ensure leads from digital sources (i.e., website, chat, third party, social, etc.) receive a quality response in a timely fashion

Develop scripts, guidelines, and procedures for the department

Maintain and monitor daily, weekly, and monthly goals

Set and confirm appointments - follow up with missed appointments

Verify and maintain the accuracy of our sales pipeline within our CRM

Oversee our digital assets for sales promotion accuracy

Acquire and maintain knowledge of the Ford and Mazda model lineups and our key competitors to win buyers in a competitive market

Character Attributes

Hard-working - high energy and commitment to attack challenges

Team-focused - willingness to support one another to achieve success

Committed - to serving our customers and prioritizing their best interests

Empathy - able to understand the feelings of the customer

Competitive - driven to win while emphasizing the needs of the customer and ethical behavior

Curious - eager to learn something new and not afraid to grow

Position Requirements

A high school diploma or GED equivalent required

Valid driver’s license and ability to pass a background check and drug test are required

Ability to work on a computer for extended periods as part of your daily work environment

A professional appearance, friendly manner, and positive attitude

Strong customer service and communication skills, including proper phone etiquette

Prior experience in a sales role (specifically automotive sales) is preferred, but not required

Mike Bass Ford Overview

Located in Sheffield Village, OH - our expansive automotive campus includes a Ford franchise, Mazda franchise, commercial truck center, body shop, and a Quick Lane service center. We’ve been family-owned and operated for over 50 years. As one of the leading Ford dealerships in Northeast Ohio, we’re proud to employ over 100 team members. We prioritize the happiness of our team members and remain dedicated to fostering an environment where our employees can thrive and grow. In addition to providing our employees with opportunities for continued education, our state-of-the-art facility is equipped with the latest equipment to help our team members expand their skillset.

Mike Bass Ford remains committed to serving our local customer base and attracting talented individuals to join our team. Learn more about us at mikebassford.net/about-us and view our available openings today!