Licensed Insurance Customer Service Representative

Job Description

Join Allstate - Scott Cunningham Agency, a prominent insurance agency located in Riverview, Michigan, dedicated to providing unparalleled customer service and comprehensive insurance solutions. At our agency, every team member plays an essential role in ensuring the satisfaction and peace of mind of our valued customers.

We are currently seeking a Licensed Insurance Customer Service Representative to join our dynamic team. In this role, you will serve as a vital point of contact for our clients, addressing their inquiries, providing policy information, and offering exceptional service that exceeds their expectations.

If you are customer-focused, detail-oriented, and passionate about delivering exceptional service in a professional environment, this position at Allstate - Scott Cunningham Agency is the perfect opportunity for you.

Benefits

Annual Base Salary + Commission

Hands on Training

Mon-Fri Schedule

Paid Time Off (PTO)

Career Growth Opportunities

Evenings Off

Responsibilities

Client Assistance: Provide prompt and professional assistance to clients with inquiries, policy changes, and claim reporting.

Policy Review: Conduct policy reviews with clients to ensure they have adequate coverage for their needs.

Issue Resolution: Address and resolve client concerns in a timely and efficient manner to maintain high levels of satisfaction.

Customer Education: Educate clients on insurance products, coverages, and options to help them make informed decisions.

Documentation: Maintain accurate client records and documentation of all interactions and transactions.

Cross Selling/Upselling: Using the current book of business to recognize cross selling / upselling.

Requirements

Licensing: Active Michigan Property & Casualty License required.

Previous experience with Allstate insurance is a bonus.

Customer Service Experience: Previous experience in customer service or insurance-related roles preferred.

Communication Skills: Excellent verbal and written communication abilities.

Attention to Detail: Strong attention to detail and accuracy in handling customer information and policy details.

Team Player: Ability to collaborate effectively with team members and other departments.

Professionalism: Maintain a professional demeanor and positive attitude in all customer interactions.