Customer Service Advisor

Job Description

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!Compensation:

$45,000 - $60,000Responsibilities:

Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

Keep track of customer accounts and make updates with new account information as necessary

Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary

Interact with the sales lead to maintain and improve service and product knowledge

Create records of customer interactions and follow up to ensure all questions have been answered

Consistently improve cancellation/retention rates and achieve cancellation/retention goals

Superb listening skills with the ability to overcome customers' initial concerns and objections

Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible

Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide

Understanding and interpreting customer data

CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call

Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy

Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms

A deep understanding of the product or service being offered and the industry in which the company operates

Resell the value of being an insurance policyholder

Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary

Communicate frequent customer suggestions to the team to troubleshoot

Maintain customer accounts and update them with new account information as needed

Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

Create records of customer interactions and follow up to ensure all questions have been answered

Qualifications:

High school graduate, G.E.D. recipient, or equivalent

Must possess exemplary interpersonal skills, communication skills, and active listening skills

Experience working in a customer-oriented atmosphere

Previous experience working retention for companies like Comcast, AT&T, etc. we want to speak to you!

Retention/Sales experience of at least 2 years (preferred)

Customer Service experience of at least 2 years (preferred)

Strong sales savvy and persuasion skills

Strong written and oral communication skills

Talent for multitasking; typing while talking to customers

Proficient with computers, strong keyboarding skills

An aptitude for problem-solving and handling objections

Strong background in call-center environment and sales-focused

Attention to detail

About Company

Benefits:

We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to:

Develop a deep understanding of our industry and business operations.

Expand your network by interacting with high-level executives and industry professionals.

Take on additional responsibilities and projects to enhance your skill set.

Participate in training programs and workshops to enhance your personal and professional skills.

Collaborate with cross-functional teams and contribute to strategic initiatives.

Opportunities for personal and professional growth and development

Competitive salary and performance-based bonuses

Collaborative and inclusive work environment

Chance to make a positive impact in the insurance industry.