Full Time Front Desk Agent - The Inn at Canaan

Job Description

Work in Canaan Valley at the newly restored Inn at Canaan Valley. Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property! It is an exciting time for us at the Inn. Do you love interacting with people? Do you love knowing that your position makes a positive impact on someone's life? Our team of hospitality professionals is committed to delivering exceptional guest experiences. If you are awesome... we want you!

The Inn at Canaan is looking for a hard working, Full-Time Front Desk Agent to join our Team!

Compensation: $12.00-$15.00 per hour (Based on experience)

Benefits: Full-Time Associates receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and other employee discount benefits through our HR provider LL Roberts.

Role: The face of the operation. You are the first physical impression of the property. It is imperative that you are outgoing and welcoming to our guests. Physical appearance matters, you must be in uniform, name tag, and most importantly hospitable. Responsible for attending to the needs of guests, especially during check-in and check-out. The Front desk agent delivers on our the Taylor Hospitality Service Promise - From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way.

Essential Job Functions:

Must be courteous and professional – We are in the People Business.

Must have a Positive Personality, we work together and want to enjoy our time together.

Lead productivity of the hospitality staff, and food and beverage teams.

Lead by example demonstrating self-confidence, energy, and enthusiasm.

Answer the phone and operate the telephone

Greet and welcome all guests in a professional and hospitable manner

Interact with guests in a respectful, cheerful, and polite manner to effectively service the guest's needs

Register guests and assign them a guest room

Have a thorough working knowledge of hotel property management system

Verify customers' credit, and establish how the customer will pay for their bill

Keep records of room availability and guests' accounts using the specified POS

Working knowledge of all rates, packages, and booking restrictions

Review the reservation transaction reports daily

Compute bills and collect payments from guests

Issue room keys and help guest get all of their luggage to their rooms

Have full knowledge of all parking options and charges, always offering luggage assistance

Monitor guest accounts and post charges

Review accounts and charges with guests during the check out process

Contact housekeeping or maintenance staff when guests report problems

Advise housekeeping staff when rooms have been vacated and are ready for cleaning

Keep in contact with housekeeping to keep accurate records of room status

Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding complaints

Receive and expedite all guest messages, faxes, packages, and mail received

Make and confirm reservations over the phone and those submitted online

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions

Record guest comments or complaints, referring customers to managers as necessary

Providing information to guests about hotel policies, services, and amenities.

Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).

Selling rooms to “walk-in” customers.

Cleaning the front desk area, maintaining daily logs.

Balancing shift work and cash drawers.

Any other duties assigned by Supervisor.

Required Qualifications:

High School diploma

1-2 years of experience working as a hotel front desk agent preferred

Competent computer skills including knowledge of Microsoft Word and Excel

Experience using hotel reservation system such as RoomKey is a plus.

Organizational skills and attention to detail

Ability to work any shift is required including

1st Shift

2nd Shift

Weekends and Holidays

Must be positive and personable

Must be able to work unsupervised

Must possess’ a positive attitude and work well with other team members

Must be able to communicate clearly with managers, and other personnel.

Be able to reach, bend frequently and lift up to 40 pounds,

Be able to work in a standing position for long periods of time (up to 8 hours).

Be able to work in a fast paced environment

Competencies:

Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies the appropriate person with an alternate plan.

Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Respond to requests for service and assistance; Meets commitments.

Proficient in Microsoft Word, Excel, and Google Applications.

Additional Information:

Please note this job description is not a comprehensive listing of activities, duties or responsibilities required for this job. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the associate is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company:

Up to Par Management LLC and Taylor Hospitality, LLC select only the most passionate and skilled hospitality professionals. Up to Par Management LLC and Taylor Hospitality, LLC are a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships. Up to Par Management, and it's subsidiary, Taylor Hospitality, is a leading club and hospitality management company specializing in golf, country club, hotel, and restaurant operations, full-service management, and consulting. We are a growth-oriented company pride ourselves in providing opportunities for our associates as well as our partner properties.