Program Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is seeking a highly experienced and dynamic Program Manager to join our Product Operations department. This critical role will be responsible for managing and executing New Product Adoption revenue initiatives for our new and existing products, directly impacting our customer's success and satisfaction. The ideal candidate will have a strong background in project and program management within an enterprise software environment.

Key Responsibilities:

- Sales Program Management: Design and execute comprehensive sales programs around New Products. Develop tailored strategies to engage with early adopters within the enterprise contact center space, encourage early adoption and gather valuable feedback for product improvement.

-Trial Program Management: Ensure a seamless trial experience, addressing any issues promptly and collecting feedback to refine our offerings. Oversee the planning, execution, and monitoring of product trials with potential clients.

- Leadership Collaboration: Maintain a regular cadence with core team members and senior leadership to report and communicate on program progress, sales metrics, and outcomes.

- Marketing and Communication: Collaborate with marketing and other teams to drive communication efforts to Five9 customers, promoting new product and trial opportunities.

- Resource Alignment: Ensure proper alignment of implementation resources to deliver programs at scale, meeting customer expectations and program timelines.

Key Qualifications:

5+ years of experience in sales program management, preferably within the enterprise contact center industry.

Proven track record of driving early adoption, trial success, and mass adoption of technology solutions.

Strong strategic thinking and problem-solving skills.

Excellent communication and interpersonal abilities.

Proficiency in CRM software and sales analytics tools.

Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Company Benefits:

Company stocks

Annual merit increase based on performance

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

While on work from home setup: Internet and meal allowance are provided

Employee Assistance Program for mental and social well-being

Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.