Sr. IT Support Executive

About the role

The Sr. IT support executive is responsible for providing technical assistance and support to internal users within the global organization. They will diagnose and resolve software and hardware problems, install and configure computer systems and applications, and maintain and upgrade systems as needed. The role requires strong (English) communication skills, technical proficiency, and the ability to prioritize and manage multiple tasks efficiently.

Apply if you’re excited to:

Provide technical support to internal users across the globe

Diagnose and resolve software, hardware, and network issues promptly and effectively

Install, configure, and troubleshoot computer systems, software applications, and peripheral devices

Collaborate with other internal groups to ensure smooth IT systems, security, and infrastructure operation

Document all technical support interactions, procedures, and resolutions accurately

Escalate complex issues to appropriate teams or external vendors for resolution

Perform regular audits and maintenance tasks, including software updates and patches

Maintain an inventory of IT equipment, software licenses, and warranties

Provide training and guidance to users on IT systems, applications, and best practices

Stay updated on emerging technologies and trends in IT support to enhance knowledge and skills

Adhere to company policies and procedures regarding IT security and data protection

Participate in IT projects and initiatives as assigned

About You

Bachelor’s degree in Information Technology, Computer Science, or related field preferred

Proven 4 years experience in IT support or a similar role

Strong knowledge of computer hardware, operating systems, and software applications

Familiarity with networking concepts, protocols, and troubleshooting techniques

Excellent problem-solving skills and attention to detail

Effective communication and interpersonal abilities

Ability to work independently and collaboratively in a fast-paced environment

Experience with IT service management tools (e.g., ServiceDesk and Zendesk) is preferred

Benefits & Perks (for Full-Time Employees)

Medical Support for Hospitalization and Outpatient Services

Comprehensive Savings & Pension plans through EPF/ETF

Gratuity Payments for 5+ Years of Service

Discretionary Economic Relief Incentive Bonus

Flexible Time Off

Paid Annual Holidays

Paid Parental Leave

LKR 50,000 Annual Stipend for Learning and Development

Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company’s innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.

We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.