Business Associate

Training Manager

Job Description

Role Summary:

• Responsible for overseeing complete Learning and development requirements of the all the teams assigned through the employee life cycle

• Client Management and stakeholder management

• Get certified from Cognizant academy and deliver various domain/functional/behavioral trainings as required

• Manage knowledge transition for new clients and processes with highest efficiency and delivery

Skills Required:

· Graduate/Postgraduate with specialization in HR

7- 8+ years of experience in training management role in BPO with exposure to multiple client geographies

Domain understanding of end-to-end human resource operations – recruitment, hiring, onboarding, talent acquisition, talent development, employee services, compensation etc.,

· Intermediate excel skills to work on various reports

· PowerPoint, public speaking and presentation skills is a must

· Should have managed a team of minimum 3

· Any additional knowledge on learning tools is an advantage

· Willing to work in a shift-based work schedule

· Willing to travel to different locations across India as required

Training & Development tasks:

• Govern the effective functioning of overall Learning and development function

• Ensure training need analysis is conducted timely by the business training leads and training is in line with findings

• Track Training Surveys to understand feedback provided to trainers

• Identify and recommend modifications or additions in content to facilitate the learning needs of the new hires as well as tenured agents.

• Conceptualize training interventions as per the learning gaps identified

• Guide trainers in conducting focus group with Operations team, identify training actions from FMEAs and RCA’s and conduct necessary trainings

• Analyze process knowledge test outcomes and focus on low scoring areas

• Overall governance and monitoring of New Hire training and planning

• Discussions with New hires on any behavioral issues before handing it over to HR

• Ensure desired Training Throughput

• Efficiency Improvement & Calibration are maintained as per agreed SLA

• Streamline execution of training - ensure resources such as logistics, trainer, rooms are arranged by team

• Maintain timely completion of interventions requested by the operations teams

• Email audits and call audits as required

• Provide necessary direction and guidance to the process trainers across deliverables

• Review performance and conduct performance discussions

• Define trainer deliverables and conduct one-on-one discussions

• Ensure all team trackers are maintained accurately and are up-to-date

• Audit trainer delivery through monthly Trainer Observations & share feedback

• Maintain all the end to end training data with artefacts for training records

• Attend team meetings and client meetings and circulate MOMs

• Attend all relevant client meetings and act as the primary point of contact for the client for learning and development deliverables

• Liaise with the client to understand requirements, transfer these into actionables for the team and deliver the expected output

• Ensure all client tasks as delivered based on commitments made

• Create and present Training slides as part of business reviews

• Arrange and oversee client shadows as necessary

Schedule: Full-time

Shift: Day Job

Travel: No