Service Engineer

Purpose:

The purpose of this role is to assist with the growth in & adoption of the ServiceNow Platform.

Working within the Enterprise Technology Services (ETS) business division, part of a team spread across the globe, you will work alongside your Key Stakeholders building out requirements in accordance with platform governance

Key Responsibilities:

The successful candidate will be responsible for, but not limited to, the following duties

Communicating technical problems and solutions to both technical and non-technical audiences.

Consulting with business analyst/project manager to develop appropriate technical solutions.

Documenting and gain acceptance / approvals of selected final solutions.

Executing technical solutions in capacity as a ServiceNow lead, subject matter expert.

Coaching and advising other Developers/ support engineers

Develop, test and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, flow designer, and custom Service Portal widgets

Ensure proper operation and configuration of the platform through testing and validation.

Develop, test, and implement data integrations via API calls to various other technologies within our Platform environment.

Administration of the application, including but not limited to, installation/upgrading, configuration, operation, and maintenance.

Advance the maturity of the environment by researching and implementing new tools and technologies.

A highly organised nature with high attention to detail

Working & Collaborating in a team environment

Job Requirements:

3+ years of experience as a developer on the ServiceNow Platform

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Working knowledge of ServiceNow components such as Change Management, Service Catalog, Service Portal, Problem Management, Incident Management, CMDB, Knowledge Management, etc.

Knowledge of HTTP, REST, and API design best practices. Understanding of event-driven architectures. Understanding of asynchronous programming concepts. Knowledge of modern web design (CSS, HTML, etc.), JavaScript, and Angular.

Ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module configuration, data imports and third-part software integration.

Understanding of Flow Designer development and administration best practices. Making use of ServiceNow endorsed spokes and actions.

Can define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction

Excellent communication skills with the ability to interact effectively with others, which could include multiple levels of management and external clients and vendors

Able to work autonomously with minimal supervision

Experience working in an Agile or Scrum software development environment

Strong Advantage (Level Up)

CMDB/IRM/CSM Implementation Experience

Integration and API Experience

ITIL certification (at least ITIL V3 foundation)

Demonstrated understanding of ITIL practices in particular Incident management, problem management and change management.

Experience in automation tools, such as Blue Prism, UI Automation, UiPath, Power Platform

Proficiency in programming languages, such as C, C++, Java, Python or .NET

Basic knowledge of Machine Learning (ML) and Artificial