AGM - Customer Service Transformation

Title: AGM - Customer Service Transformation

Candidate Expectation and Roles & Responsibilities

Minimum 13+ yrs of experience required in customer service

Understand client digital transformation needs and consult / provide customized

solutions.

Create compelling transformation pitches to promote value based selling specific to

verticals.

Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation

solutions.

Develop and manage digital offerings across verticals including ENU, Retail, Telecom,

Healthcare, etc.

Work on the transformation solution commercials, create business for the opportunity

and handle client presentations, solution defense and visits.

Create crisp and appealing report outs (based on assessment), client presentations,

solution defense deck, capabilities deck and marketing content.

Create industry specific white papers, point of view and case studies.

Perform analytics on operations data to build financially visible solutions