Senior Executive - Fraud Risk and Strategy (Investigation)

About Navi

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision

• Demonstrates dedication, perseverance and high ownership

• Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes

• Ensuring excellence in all aspects of work

• Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

General Responsibilities :

End to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee frauds.

Gather evidence, interview witnesses, with field visits wherever required. Liaison with stakeholders (internal & external) for investigation

Working towards Fraud recovery and necessary corrective action (initiating police case / legal action, etc.)

Understanding MO and creating RCA of each case, presenting quality reports to all relevant stakeholders and senior management

Calling customers to understand the application process, other issues, Checking KYC regularly for fraud triggers.

Hindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusion.

Help to maintain internal MIS on Frauds, Repository of Investigation reports, complaints, etc

Proactive in identifying and following up on anomalies/areas of concern.

Maintaining agreed TAT and Quality management of RCU activity - working on improving Hit rate, report quality, Month end support, Billing

Specific Responsibility :

Analytical and investigation skills (lending products, digital lending & payment domain, cyber frauds, 3rd party/vendor related frauds)

Field investigation experience across BFSI, Digital lending, Payment Interface

Understanding of KYC manipulation frauds, KYC triggers and industry trends

Excellent communication skills

Ability to work independently as well as with team (Individual contributor)