Staff Site Reliability Engineer

POSITION SUMMARY:

We are looking for a Staff SRE to join our SaaS Technology and Operations (STO) team. This role is a match for you if you love building highly scalable, resilient, and automated services.

We are an innovative team that aims to provide exceptional customer experience by leveraging best-in-class automation and orchestration practices for our SaaS platform. As a Staff Site Reliability Developer, you will utilize your software and systems engineering background to build and run large-scale, distributed, fault-tolerant systems and services. We strive to hire people who are looking to make an impact and thrive in a flexible work environment driven by business objectives.

Your role is to ensure that our systems - both internally and externally have been designed to maximize resiliency and uptime. Our team focuses on optimizing existing systems, building infrastructure, and reducing toil through automation. Practices such as limiting time spent on manual operational work, post-mortems, and proactive identification of potential outages factor into iterative improvement that is key to both product quality and technical standards.

RESPONSIBILITIES:

· Be the STO team’s SME in how our platform operates. You will foster and maintain relationships with other Staff-level engineers and our Architecture team.

· Work closely with the Sr. Manager, SaaS Engineering in helping develop the STO team’s technical roadmap and working closely with the Architecture team in determining where the team needs to be several quarters ahead of where they currently are.

· Help our technology organization build scalable systems, using best practices around automation (reliability) and developer self-service (velocity).

· Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, planning, and reviews.

· Define and document runbooks and standard operating procedures.

· Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.

· Provide mentorship and training to other SREs as well as members of the Product and Technology organization on emerging technologies and new processes, drive education, and knowledge transfer of design patterns and technical practices.

· Drive high standards around incident response practices and policies with a focus on automated response and remediation. Participate in on-call rotation.

WHAT WE USE:

Please note this reflects only a portion of our current technical stack, and we are constantly evolving and revisiting our stack as we grow:

· A modern AWS cloud infrastructure managed through infrastructure-as-code (Terraform),

· configuration-as-code (Ansible), and CI/CD (Jenkins)

· RDS MySQL, Redshift, Redshift Spectrum, MongoDB, and Elasticsearch

· Kinesis, SQS, and RabbitMQ

· DevOps tools written in PythonBack-end applications written using Java, Dropwizard, Spring Boot, and Hibernate

· Front-end applications written using TypeScript, JavaScript, React (Context API and Hooks), and Redux

· Monitoring with Datadog, and CloudWatch

SKILLS / KNOWLEDGE / EXPERIENCE / EDUCATION:

· 10+ years of experience in an IT Operational, DevOps, Site Reliability Engineer, or Software Engineering role.

· You possess technical professional-level certifications with AWS and Azure such as Solutions Architect Professional or DevOps Professional.

· You are an authority and evangelist of SRE concepts such as SLO, SLIs, and error budgets and have direct experience in helping multiple teams at an org-level in implementing them.

· You have mastery of cloud computing platforms (AWS and Azure) and expert-level experience in the setup and management of cloud infrastructure using various IaC and orchestration tools.

· You can write code - in any language. You have implemented your work in a production environment and can back it up with examples.

· You have mastery of tools and platforms such as AWS, Azure, Ansible, Artifact storage (such as Artifactory, ECR), Build/Release Pipelines (such as Jenkins, Gitlab, GH Actions, or equivalents), Docker, Github, Kubernetes, Terraform, etc.

· Direct experience with large-scale distributed systems in the cloud using observability and telemetry for oversight of code deployments.

· Experience with the operational aspects of software systems using telemetry, centralized logging, and alerting with tools such as CloudWatch, Datadog, Prometheus, etc.

DECISION MAKING & AUTHORITY:

· Works on issues that impact program success or address future concepts and products