Director of Operations

About Us:

One Point One Solutions Limited is more than just a service provider. We are a partner in clients’

business success, offering them the best in business process management solutions. We are a

publicly listed company, which means we uphold the highest levels of transparency and

accountability, so that everyone can trust us with their business needs. We are also certified by

ISO 9001:2015, ISO/IES 27001:2013, SOC1 and SOC2, which demonstrate our commitment to

quality and security in everything we do. Our clients’ data is always safe with us. We understand

that every client is different, and we customize our solutions to fit clients’ specific needs and

goals. We don’t just provide services, we build long-term relationships with our clients, and help

them achieve their business objectives. We are the organization with over 75 unique processes

bringing valuable and enduring impacts. We are now in the verge of expanding and hiring!

Director of operations job description

Objectives of this role

Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

Set strategic goals for operational efficiency and increased productivity

Manage, Analyze, improve and control current operational processes and performance, recommending solutions for improvement where necessary

Responsibilities

Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs

Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed

Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Required skills and qualifications

Ten or more years in a managerial role in a field related to our industry

Masterful organizational, communication, and leadership skills, backed by previous professional success

Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management

Proven ability to plan and manage operational processes for maximum efficiency and productivity

Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands

Strong working knowledge of industry regulations and legal guidelines

Preferred skills and qualifications

Bachelor’s degree (or equivalent) in business administration or related field

Minimum 5 years of experience in Domestic BPO

Exposure to both sales and customer service processes will be a added advantage

Superior negotiation skills for both internal and external purposes

Strong working knowledge of data analysis and performance metrics, using business management software.