HCL for Experienced candidates - international Voice Process

HCL is hiring candidates who are passionate to work in an international voice process.

Experience: 0-3 years

Proper documents must be available for all the companies worked before (offer letter, payslip, reliving letter etc.,)

Shift: UK Shift

Mode of interview: Walkin

Date: May 15th & 16th May 2024

Timing: 10 am to 2 pm

Contact HR: Vinoth

Work Location: Navalur, Chennai.

Interview Location: HCLTech, ETA 3 - Elcot, Navalur, Chennai.

Responsibilities

Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs

Responding to queries regarding Experian, our products, services, data and client accounts

Managing multiple client queries at once

Utilizing workflow tools to manage your own workload

Contributing to the achievement of team targets including service levels and quality measures

Maintain accurate records of customer communication and discussions using the appropriate internal system/s

Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time

Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved

Ensure that good client / consumer outcomes are at the center of all operational activity and decision making

Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications:

Excellent communication skills both verbal and written Mandatory.

A problem solving mind-set.

The ability to multi task

Able to work well as an individual and as part of a team

Any Graduation or 12th is mandatory.