Quality Assurance Manager (BPO Sector)

Design, implement, and improve company quality standards.

Analyze data in order to find areas for growth.

Training, motivating, coaching, and correcting employees to ensure that standards are met.

Create reports to track progress.

Formulate strategies to increase productivity.

Review processes in order to ensure that they align with current trends.

What we are looking for is a Quality Manger:

1) should have led a quality team

2) should have experience in developing quality framework

3) strong MS office exp

4) should have headed multiple automation projects