Consultant - Web Compliance & Support

Are you ready to join a world leader in the exciting and dynamic fields of the Pharmaceutical and Medical Device industries? PQE Group has been at the forefront of these industries since 1998, with 40 subsidiaries and more than 2000 employees in Europe, Asia and the Americas.

Following a new opportunity, we are currently looking for a Web Compliance & Support Consultant for the project based in Bangalore, India with one of the giant Japanese MNC Takeda Pharmaceutical, for initial nine months the resource will be on PQE role, and then Takeda will absorb the candidate on their company role looking into performance of candidate.

You will be responsible for

Manage and resolve incoming support requests related to website compliance management through our ticketing system (ServiceNow)

Support business and technical owners with website launch, updates and decommission requests.

Assist with identifying and raising potential process- and/or compliance related risks

Support with resolving issues in a constantly changing environment and work closely with the Web Technologies and Privacy Teams

Assist our internal team with technical and training support

Assist data import, export and cleanup activities as needed

Assist the team with collecting and analyzing data, monitoring backlog items and delivering regular reports

About you

At least 2 years of experience in a technical support environment

Excellent communication skills, including the ability to explain technical issues in user-friendly language to non-technical end users

Excellent organization and analytical skills; attention to detail

Good understanding of the end-to-end website lifecycle management processes

Knowledge and experience with privacy laws, regulations and best practices related to compliant internet presence is an advantage and experience with Atlassian (e.g. Jira, Confluence)

Experience with consent management tools (preferably OneTrust)

Knowledge and experience with analytics tools (e.g. Matomo, Adobe)

Knowledge and experience with social media apps is an advantage

Ability to work independently and balance multiple tasks setting clear priorities

As a member of the PQE team, you will be part of a challenging, multicultural company that values collaboration and innovation. PQE Group gives you the opportunity to work on international projects, improve your skills and interact with colleagues from all corners of the world.

If you are looking for a rewarding and exciting career, PQE Group is the perfect place for you.