Chela's Host/Hostess

HOST/HOSTESS

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.

Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities:

Welcome guests to the venue

Provide accurate wait times and monitor waiting lists

Manage reservations

Escort customers to assigned dining or bar areas

Provide menus

Greet customers upon their departure

Coordinate with wait staff about available seating options

Maintain a clean reception area

Cater to guests who require extra attention

Answer incoming calls and address customers' enquiries

Assist wait staff as needed

Requirements and Skills:

Previous work experience as a Host/Hostess or Waiter/Waitress

Understanding of restaurant etiquette

Familiarity with health and safety regulations

Experience in managing reservations

Demonstrable customer-service skills

Excellent communication skills (via phone and in-person)

Strong organizational skills with the ability to monitor the entire dining and bar area

Availability to work in shifts as needed

Good physical condition to walk and stand during an entire shift

Hospitality certification is a plus

Benefits:

Competitive pay and great team environment

Monday - Friday 11:30 AM to 5 PM