Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our team at Blue Acorn. We have been one of the nations biggest providers of COVID relief loans, and we need help supporting this pandemic. You will be responsible for helping customers by responding to emails of customers who are experiencing trouble with their loans.

Responsibilities:

Handle customer inquiries and complaints

Provide information about the loans and services

Troubleshoot and resolve loan issues and concerns

Document and update customer records based on interactions

Qualifications:

Quick thinker, Highschool diploma required

Ability to write professional emails

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills