Telephone Operator

Job Description

Telephone Operator M-F 8:30 a.m.- 4:30 p.m.

Salary Range

-

Job Summary

Provides information by accessing alphabetical, geographical, or other directories.

General Accountabilities

Listens to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Suggests and checks alternate spellings, locations, or listing formats to customers lacking details or complete information.

Offers special assistance to persons such as those who are unable to dial or who are in emergency situations.

Observes signal lights on switchboards, and dial or press buttons to make connections.

Operates telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Performs clerical duties such as typing, proofreading, and sorting mail.

Updates directory information.

Keeps records of calls placed and received, and of related toll charges.

*The company reserves the right to add or change duties at any time.

Job Qualifications

Education: High school diploma or equivalent

Experience: A few months to one year of related experience

Skills

Excellent verbal and written communicationActive listeningService orientationCritical thinkingSocial perceptiveness