Funeral Director Apprentice

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Provides customer service in all areas of helping client families following the loss of a loved one.

Provides exemplary personalized and professional service.

Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual.

Interacts with the family to fulfill death care needs.

Ensures customer needs are addressed.

**JOB RESPONSIBILITIES** + Learns to negotiate and create acceptable funeral contracts + Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies.

+ Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.

+ Confirms authorization to proceed with the service arrangements + Verifies identification of the deceased and authorization for embalming + Learns how to arrange for the interment or cremation of human remains + Adheres to all company and regulatory requirements + Cares for the deceased in a respectful manner while performing a variety of tasks which may include: + Removals and transfers + Lifting of deceased human remains + Dressing and casketing + Coordinating and assisting with funeral service and visitation + Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families + Setting of chairs and the removal, proper care and storage of these items + Removals and transfers + Assists with funeral services by: + Coordinating the parking of cars + Ushering + Driving funeral vehicles + Assisting at chapel and church services + Assisting at the cemetery + Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families + Setting up chairs and the removing, properly caring for and storing of these items + Participating at special functions + Provides aftercare in absence of Family Service Counselor.

Aftercare includes delivery of: + Documentation + Stationery + Information on insurance, health benefits and pension, + Pre-arrangements for next of kin + Ensures potential pre-need referrals are shared with Family Service Counselors + Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry + Assists with general office duties such as preparing reports as needed + Assists with the maintenance of vehicles, the facility and property + Receives caskets and other funeral home supplies as well as place into inventory + Ensures refreshments are available (where allowed by law) + Performs other duties as assigned **MINIMUM Requirements** **Education** + High School diploma or general equivalency degree (or diploma) + Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.

**Experience** + Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery **Certification/Licenses** + Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board + Valid driver's license **Knowledge, Skills and Abilities** + Knowledge of computers and some software including MS Office products required + High level of compassion and integrity + Good communication skills + Problem solving skills + Ability to multi task and set priorities **Work CONDITIONS** **Work Environment** + Work indoors and outdoors during all seasons and weather conditions + Limited amount of local and/or multiple location traveling required + Professional Dress is required when in contact with families.

**Work Postures** + Frequent, continuous periods of time standing, up 6 hours per day + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Work Hours** + Working beyond "standard" hours as the need arises + Travel up to 25% Postal Code: 17042 Category (Portal Searching): Operations Job Location: US-PA - Lebanon Job Profile ID: F00221 Time Type: Full time Location Name: Rohland Funeral Home Inc.