Responsible for assessing the needs of non-English speaking and hearing impaired patients and providing assistance by interpretation of consent forms, diagnoses, discharge plans and any other type of patient-related information.
Independently resolves most issues that arise in their daily responsibilities, answers questions about protocols and makes appropriate referrals without direct supervision.
Serve as a resource to both patients and providers to contribute to successful outcomes.
Comply with appropriate BWH policies and procedures.
Qualifications: 1.
Bachelors Degree with a concentration in a human relations field (i.e.
Sociology, Psychology) highly preferable.
2.
At least 2 years of college level education and 2 years of hospital and/or health care related experience in a position of direct patient contact.
3.
Fluency of English and Japanese, both written and verbal..
4.
Prior training of medical terminology and interpreting skills.
5.
Knowledge of culture-specific care.