Community Manager

COMMUNITY MANAGER

Reports To: Regional Manager

Position Overview:

As a CommunityManager, you have a very important leadership role to play not only with existingteam members but with the residents of our communities as well. You will perform regular operational tasks such as collecting rent and YES Recourse loan payments, managing supplies and marketing materials, developing team, and protecting all company assets. In addition to this, you are also the main source of communication for the residents and will be the point person when it comes to resolving all complaints that come through your office. You must be able to make executive decisions when it comes to financial success and the overall safety and conditions of your community. Your commitment to communicating community successes and challenges with your immediate supervisor and your team members will ensure your team’s alignment with company goals and objectives.

Essential Functions:

Recruit, train, manage, and develop team members

Conduct team member reviews,verbal and writtenperformance management, and counseling as necessary

Manage community asset, marketing, and advertising plans

Manage sale and leasing of new, used, and foreclosed homes to meet or exceed the community budget

Manage collection of all rent monies to meet company delinquency expectations

Maximize Community occupancy, site, and leased home revenue

Professionally handle resident communications and resolve concerns

Develop and maintainpositive relationships with cities, municipalities, and counties

Identify and manage vendorand contractor relationships; assure that contractors are compliant with NetVendor

Facilitate daily communication with team members to ensure alignment of goals and create task lists

Identify and take actionon opportunities and deficiencies for effective resolution at the community

Create and maintain a positive communityenvironment including residentactivities

Communicate and enforce policies and procedures

Reply to internalemails or other communication withinone business day or by the requested deadline

Create and ensure a safe work environment

Protect and maintain company assets

Control expenses to align with the communitybudget

Coordinate with vendors and maintenance team to ensure complete turn ad rehab of all home inventorywhile adhering to company guidelines

Coordinate new home deliveryand set-up, and request any warranty or follow-up work with the manufacturers

Manage largecapital and community projects to ensurebudget and timeliness are met

Maintain professional behaviorwithout interfering with the individual’s work, interrupting the work of anotherteam member, or disturbing the quality of life for Community residents

Conduct market surveys as required and create and implement marketing plans for ongoing success and high occupancy of the community

Perform and scheduleall evictions and utility cut off’s in adherence to rules and regulations for all residents

Complete financial reviews monthly or as directed by Management

Manage the community to the standards set by Quality Compliance

Attend all companymeetings, training, and conferences as requested by the management

Participate in annual budgeting processes and reviews

Duties subject to change, as deemed appropriate by Management

Additional dutiesas assigned by management and are subjectto change

Required Skills:

Excellent oral and written communication skills

Must be self-motivated, independent, and able to work with minimalsupervision

Strong leadership and decision-making skills

Familiarity with all communitypositions and providecoverage in the event of absence or turnover

Maintain a professional appearance and attitude

Demonstrated ability to motivate and manage team member performance

Computer Skills includingMicrosoft Office softwareproducts

Team orientedwith an innate ability to build communitywith team membersboth at the communitylevel and beyond

Strong multi-task and organizational skills

Occasional travel may berequested

Must obtainor transfer state-specific licensing within 90 days of employment where applicable

Education and Experience:

A valid in-state driver’s license is required

High School Diploma or equivalent is preferred

Property management or equivalent experience is preferred