Help Desk Support Technician

Help Desk Support Technician

Philadelphia, PA

Onsite

6 Month Contract

The Help Desk Support Technician plays a crucial role in providing technical assistance and support to end-users within an organization. They address various IT-related issues, ensuring smooth operations and efficient resolution of problems.

Responsibilities:

Account Management:

Manage user accounts on all servers, including adding, removing, and maintaining accounts.

Handle password changes, account resets, and account removals for employees whose jobs have been terminated.

Inventory Management:

Assist with terminated employee equipment:

Safely handle equipment removal and breakdown.

Update inventory records accordingly.

Conduct quarterly audits to maintain accurate inventory records.

Computer Refresh and Returns:

Manage computer refresh cycles.

Process tickets for equipment returns.

Collaboration and Documentation:

Collaborate with senior network engineers to optimize network performance.

Document all resolved tickets accurately and in a timely manner.

Additional Responsibilities:

Participate in acquisitions and special projects.

Maintain an organized lab environment and server room.

Qualifications:

Work with spreadsheets using tools such as ServiceNow, Excel, and SharePoint.

Be open to using Jira for issue tracking and project management.

Strong problem-solving skills.

Technical proficiency in software and hardware troubleshooting.

Excellent communication and customer service skills.

Willingness to learn and adapt to new tools and technologies.

What’s in it for you?

A welcoming, team environment where you will be provided an opportunity to work with a Fortune 100 company. Eight Eleven Group offers full medical, dental and vision benefits, PTO and 401K match.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws