Lead BA and QA (Salesforce Technologies)

Please note that this is an in person/hybrid opportunity in our Tampa, Florida headquarters.

The Baldwin Group (previously Baldwin Risk Partners) is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011, we’ve evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country.

At The Baldwin Group, we provide solutions so our clients can pursue what’s possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams. We Protect the Possible.

Laser focused on delivering to our firm’s objectives, able to wear multiple hats, has collaborative attitude to drive shared success with various stakeholders are key to success for this role.

Your demonstrated acumen in the Salesforce technologies, certifications in both Salesforce and Agile/Scrum will differentiate you as a candidate of choice for us. These credentials are strongly preferred.

Strategy & Planning

· Participate in the product increment planning and document test plan and test scenarios in collaboration with the business product owner, product analysts and engineers.

· Build functional, non-functional, and technical requirements from a business requirement.

· Build project plans and show the path to completion for projects and testing initiatives.

· Create and own the overall test plan and strategy for all Salesforce initiatives.

· Break down the complexity of the test scenarios into unit, system, and user acceptance categories.

· Clearly document the test scenarios for all user stories in the JIRA backlog.

· Create estimates for the user stories.

· Create test driven development information into the user stories.

Product validation

· Perform all product validation through the sprints and during the deployment.

· Own the system integration testing and move the user stories ahead into user acceptance testing.

· Perform user acceptance testing and scenario testing to ensure product’s conformance to the quality standards.

· Ensure business stakeholders are completing the user acceptance testing and obtain approval to release to production.

· Perform production validation to ensure the product enhancement met the intended requirements.

Operational efficiency

· Ensure that the Salesforce platform backlog is comprehensive with sized user stories, enriched with testing estimates, Gherkins or equivalent scripts.

· Track all dependent team’s testing and ensure smooth sprint completion.

· Follow up with all engineers to ensure the stories are moved through the SIT, UAT environments in time to keep the sprint effective.

· Assist in coordinating the go-live activities including the execution of the deployment plans and checklists.

· Assist in ensuring that the sprint goals are met each sprint.

· Own any production defects, test and funnel them through sprints towards fixes as applicable.

Education & Certification

· College diploma or university degree.

· Certifications in Salesforce technologies

· Certifications in any testing tools and methodologies.

Knowledge & Experience

· 3-5 years of experience in the Salesforce platform ecosystem.

· 2-3 years of proven experience with testing, writing test scenarios, Gherkin or equivalent scripting for testing

· Strong working knowledge of Salesforce technologies.

· Excellent software troubleshooting experience.

· Excellent understanding of the organization’s goals and objectives.

Personal Attributes

· Hungry to learn, demonstrated continuous learning of relevant skills.

· Excellent written, oral, and interpersonal communication skills.

· Ability to conduct research and understand current state and define future state.

· Ability to communicate ideas in both technical and business languages.

· Highly self-motivated and directed, with keen attention to detail.

· Proven analytical and creative problem-solving abilities.

· Able to prioritize and execute tasks in a high-pressure environment.

· Ability to work in a team-oriented, collaborative environment.

This role will be based in our Tampa, FL office with a hybrid in office work environment.