Service Desk Technician - L1

L1 Service Desk Technician

6-12 months and looking to convert to FTE

Pearl River NY 5 days a week

The main role of this position is to assist end-users through phone and ticketing requests. This position also involves resolving issues with domain credentials, hardware, operating system, and software, managing shared software and hardware for the department, and tracking and assigning helpdesk tickets.

YOUR ESSENTIAL DUTIES AND RESPONSIBILITIES

Troubleshoot support issues – 50%

Review and assign incoming ticket requests – 25%

Process documentation – 10%

Monitor phone support requests – 10%

Collaborate with co-workers and team meetings – 5%

Other duties may be assigned.

MINIMUM REQUIREMENTS

2 + years of experience is required for this role

Equivalent experience will be accepted in place of the education requirement.

Sufficient knowledge of Microsoft Operating Systems

Experience with MS Office and Office 365 administration, including Teams and OneDrive

Monitoring/troubleshooting skills

Active Directory/Azure AD User Management

Knowledge of all computer components and peripherals

Ability to be part of an on-call support rotation and address emergency situations

Remote Support Tools (eg. TeamViewer)

PREFERRED REQUIREMENTS:

Client networking skills – TCIP/IP, DNS, DHCP, Wi-Fi

VPN client knowledge

Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.