Business Analyst

Position Purpose:

The position is centered around Quality Assurance of content before it goes on the company websites. Candidate will provide analysis, design and execution of testing, and assist in the quality assurance effort for the websites. Candidate will be responsible for detecting and testing defects and fielding problems to the appropriate business teams (technical, marketing, creative). This is a service-oriented role and relationship with team members and cross communication is very important. - Measure and monitor quality data and recommend solutions to improve the site's performance for internal and external customers - Analyze search phrasing for appropriate results- Analyze category relationships and product content for appropriate information and results- Analyze customer comments for trends and actionable items- Validate contents of site to weekly marketing calendar - Log and track actionable items in Test Director defect tool - Communicate defects to appropriate owner - Provide management with weekly status reports - Escalate to management those issues not resolved in expected time frame - Attend business operations meetings and appropriate team meetings to discuss planning, strategy and priorities. - Scour website continuously for defects and poor user experiences - Recommend changes to site based on improved user experience and corporate sales

Responsibilities:

Modify content and spread sheets / reporting /presentations.

Key focus is building out reporting.

Exception based reporting Ideally reporting within tableau.

Tracking Metrics:

Internal program is called offers and they are tracking clicks and associate engagement with in-store apps

This individual will put together tracking to show utilization, usefulness, and effectiveness.

Focused on sales data not necessarily financial data.

Intermediate amount of data to maneuver through

Must Have:

3+ years of working knowledge of web applications, service-oriented architecture/web services, and client/server technology testing.

Proficient with MS Office

Proven ability to build relationships.

Act as a business quality resource for online marketing and creative team when testing expertise or scoping is requested across domains.

Basics of how to manipulate data in tableau.

Performance and test and learn analytics.

SQL required - connected through tableau dashboards

Compensation:

$25/hr to $32/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.