General Manager

Additional Information Emergency Status Designation: Essential Personnel Harvard University Central Administration's commitment to Diversity, Inclusion and Belonging is rooted in our belief in drawing on the widest possible pool of talent to unify excellence and diversity.

Our community strives to uphold these beliefs by honoring the rights, differences, and dignity of others and embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

We aim to foster a campus culture where everyone can thrive, a key to which is ensuring that each of us experience a profound sense of inclusion and belonging.

Basic Qualifications * Bachelor's degree or equivalent work experience required * Minimum of 7 years' relevant work experience * Supervisory experience Position Description Operational Management * Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.

* Implement and monitor FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc.

* Ensures all credit card and cash handling policies are followed (reconciling daily safe, MICROS deposits, credit card compliance is followed). * Solicit, sell, plan and execute simple to complex catered events including, but not limited to conferences, campus-wide events and commencement week events.

* Responsible for developing, selecting catering menus in cost efficient, creative ways that meet the needs of the client.

* Develop and maintain positive and professional relationships with internal and external University stakeholders.

Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.

* Ensure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust and ventilation systems) is operational.

Submits necessary requests for repair if necessary.

* Ensure Unit's physical plant is organized and in good repair.

This includes, but is not limited to: walls, ceilings, floors, storage and receiving areas, servery, kitchen space, dining rooms, etc.

Submits requests for repair if necessary.

* Implement and manage Unit-specific sustainability goals and programs.

Fiscal Management * Accountable for financial management of the Unit including developing and managing the annual operational budget which includes, but is not limited to management of MORS, estimation and management of food and labor cost goals, etc.

* Submit all invoices and PCard documentation per HUDS policy and procedure.

Audit and review documents for accuracy prior to submission.

* Ensures all reporting is completed per University standards and all record-keeping is maintained in accordance with University policy.

* Encourages creative approaches to improved financial viability including cost reduction initiatives and other related efforts.

Employee and Labor Management * Develop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.

* Develop and maintain professional relationships with Union Shop Stewards.

* Interview candidates and hire based on approved staffing pattern.

Complete probationary employee evaluation form as required.

* Ensures performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.

* In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.

* In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.

* Participates in grievance hearings and arbitrations.

Submits answers to grievances per the timelines outlined in the Collective Bargaining Agreement.

* Ensure Kronos timekeeping system is accurately and regularly maintained.

Process timecards and absence requests in a timely manner and per HUDS policy and procedure.

* Assist with the development and implementation of new policies, procedures and trainings.