CSR - (Makati)

Job Function:

• Respond to client concerns thru phone

• Manage and answer incoming calls, SMS, chat messages and emails

• Accurately process every concern and request

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team targets and call handling/service level quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Job Qualifications:

• Must have a degree in Business Administration or related course

• With at least 6 months in customer service role is an advantage

• Proven customer support experience or experience as a client service representative

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively

• Trainable, team player, and works well under pressure

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning, Afternoon

Tuesday: Morning, Afternoon

Wednesday: Morning, Afternoon

Thursday: Morning, Afternoon

Friday: Morning, Afternoon

Saturday: Morning, Afternoon

Sunday: Morning, Afternoon

1 year of relevant work experience required for this role

Working rights required for this role

Expected salary: 18,000 - 25,000 per month

Full time