IT TECHNICAL SUPPORT

Job Summary:

An IT TECHNICAL SUPPORT is responsible for providing IT technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, telecommunications circuits and mobile devices. He must be able to independently create a support ticket, asses to a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner.

Job Description:

• Provides technical support for internal end users on a variety of hardware and software problems including operating system support, application support, and network access problems

• Maintains IT Help Desk tracking system occasionally; inputs problem description, troubleshooting notes, root cause analysis, and provide recommendation in IT Help Desk tracking system

• Works closely with Network Administrator to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers as approved by IT Manager

• Conduct semi-annual preventive maintenance on all computer and network equipment

• Maintains and monitor IT assets lifecycle

• Provide occasional weekend support

Qualifications:

• A Bachelor’s degree holder in Computer Engineering, Computer Science, Information Technology or other computer-related courses.

• At least 1 year of relevant experience in a customer focused position involving technical knowledge of a company’s products and services

• Background in configuring network switches, Wireless Routers, Firewall, and Endpoint Security System preferred but not required.

• Good written and interpersonal skills are essential when communicating with customers and clients

• Ability to prioritize and manage several milestones and projects efficiently

• Must be willing to work onsite in Sucat, Paranaque City

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning

Tuesday: Morning

Wednesday: Morning

Thursday: Morning

Friday: Morning

Saturday: Morning

1 year of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 17 June 2024

Full time