IT Helpdesk Technician (Microsoft Azure and Office administration

ROLE SUMMARY

The IT Helpdesk Technician is the foundation of the IT Department, you start work every morning prepared to handle anything that comes along the way. You need to have an understanding of SaaS and Network environment and demonstrate a willingness to learn and apply new technology showing evidence of an advanced technical aptitude. As an IT Helpdesk, you have a varied role that is centered on maintaining technologies, providing IT support, troubleshooting, and identifying solutions.

SCHEDULE: TBD (schedule may adjust slightly depending on business need), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

Troubleshoot complex technical issues

Provide primary support of Helpdesk operations and responsible for ticket support and SLAs

Interact with the IT Department and other teams to assist in troubleshooting, identify root causes, and provide technical support

Resolve escalated computer, application, system, device, access, or performance issues

Perform recurring tasks including server updates, systems backup, and maintenance.

Document all break/fix issues and final resolutions continuously

Escalate issues to Tier 2 when required

Configure computer assets

Deployment of equipment to members of the organization

Coordinate with other departments for deployment of equipment

Assist the IT Operations Manager with the deployment of major projects

Manage administrative functions of various SaaS platforms

Assist in end-user training on proper operation and use of software, hardware, and cybersecurity awareness

Perform other duties as required

QUALIFICATIONS

Associate degree in Information Technology or equivalent experience preferred

2 years of directly relevant work experience

A solid understanding of Microsoft Azure and Office 365 administration and configuration

Expert level knowledge of Microsoft Windows and Office 365

A+, Network+, Security+, MCTS Certifications preferred

Experience in a multi-client environment

Strong organization, oral and written communication skills

Analytical skills with particular attention to detail

Aptitude in data management, analytics, reporting preparation

Ability to function in an autonomous environment—independent worker, self-directed

What awaits you upon securing the position?

Attractive compensation

Assured allowances

Leave credits

Overtime Pay

Night differential benefits

Comprehensive health and life insurance upon hiring, covering one free dependent

Special anniversary incentives

13th-month salary bonus

We provide the necessary equipment!

Other Details

Work Schedule: Night Shift

Full Time

Permanent WFH set-up

Summary of role requirements:

Looking for candidates available to work:

Monday: Evening

Tuesday: Evening

Wednesday: Evening

Thursday: Evening

Friday: Evening

2-3 years of relevant work experience required for this role

Working rights required for this role

Full time