Outbound Customer Service Representative

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

POSITION DESCRIPTION

Customer Service Representative – Outbound

Reporting to: Team Manager

Acquire BPO is an We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

A SNAPSHOT OF YOUR ROLE

What your day could be like:

Contact customers to secure and document important vehicle data.

Initiate and manage the coordination of scheduled appointments.

Outbound calling

Handle customer information in conjunction with data privacy and compliance policies.

Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses.

Perform workload in accordance with daily deadlines and expectations

Use a customer-focused, needs-based review process to educate customers about their claim.

Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.

Engage in active listening with callers, confirm or clarify information and manage the call according to training.

Accurately enter customer and claim information into system database.

Maintain a strong work ethic with a total commitment to success each and every day

A BIT ABOUT YOU

Has prior experience with telephone-based customer service (preferred)

Passionate about delivering excellent customer service

Has Excellent written and verbal communication skills

Speaks clearly, while being friendly and courteous

Has strong listening skills – attentive to the details, asks clarifying questions and help problem solve

Proficient in computers and has strong typing skills

Experience with CRM software is an advantage

Adaptable and accountable

Remains calm under pressure and can think and react quickly, especially in times of distress for customers

Manages difficult or emotional customers in a calm, polite and professional manner

Responds to constructive feedback in a positive and professional manner

A quick learner and can apply new skills quickly

Has the ability to multi-task and prioritize tasks

Thrives in a fast-paced environment

Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet customers’ needs

WHAT SUCCESS LOOKS LIKE

High customer satisfaction and efficiency rating.

Excellent feedback from customers.

Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.

Impact: Do, get it done, create impact.

Passion: Be positive, bring passion and energy.

Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Join the A-Team and experience the A-Life!

R8943