Customer Service Representative- NOVA

Job Description

WellStone is North Alabama's most comprehensive behavioral healthcare provider serving over 13,000 persons a year throughout Northern Alabama, with offices in Huntsville and Cullman. We are a non-profit community organization that offers a wide range of services for every phase of life, from children to older adults

The Customer Service Representative position (full time Mon- Fri@ Nova Center ) will maintain solid client relationships by handling appointment scheduling and verification, resolving clients questions and concerns, and managing data entry.

What we're looking for:

High School Diploma or equivalent

Excellent Oral and Written Communication Skills

Knowledge and proficiency with Computer

Customer Service experience

What you'll be doing:

Perform receptionist duties, acknowledging and assisting clients, visitors, vendors, etc.

Perform data entry functions into computer

Answer telephone in timely manner

Verity appointments, reschedule appointment, make appointments

Take messages for staff, or route calls to voice mail

Answer questions, verity client demographic information in computer

Accept co-payments, key into computer, print receipts

Balance monetary amounts taken daily and submit to Accounting

Conduct reminder calls for next day appointments

Scan documents into computer, fax requested information

Inform therapist the client is present, reschedule, schedule and confirm appointments

Provide excuses to clients who request appointment verification

Attend and complete required training

Attend staff meetings

Full Time Monday - Friday

What we offer:

Competitive Medical, dental, and vision prices

State Retirement through RSA plus an optional 457b/401a with a company match

9 paid holidays throughout the year

Ability to continually accrue up to 15 days of PTO a year (unused rolls over)

We care for those impacted by behavioral health disorders, we are committed to one another through collaboration, and we are optimistic problem solvers who do what it takes to get the job done. We look forward to having you on the WellStone team.