Command Centre Technician Level 1

Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician performs high level troubleshooting and root cause analysis for service interruption, providing disaster recovery service for fast resolutions, participating in proof of concept/new projects to provide technical expertise and fully or partially document the activities to be performed.

Responsibilities:

Storage, ESXi host, VRail, cloud virtual machine configuration and setup by following documents (Linux, Windows Server 2016) using Putty, Remote Desktop, remote consoles and VCSA environment

Overnight IT deployments and changes as per client’s requests

Basic VMware ESXi environment operations for various projects (virtualization, server hardware upgrade, etc.)

Running health checks for various server/storage devices/printers/workstations/POS/tablets/phones

Escalating issues to a project team lead

Software deployment using various inhouse built tools

Troubleshooting any IT related issue for any project that the team is involved in

Requirements:

College or University graduate of Computer Science or Computer Studies program or equivalent experience.

2-3 years of related Technical Support experience (VMware VCSA, VMware ESXi, Windows Server 2016, SUSE Linux, RedHat Linux, Windows 10, AirWatch/WS1 environment, iSCSI connection storage devices, VxRail)

Working and advanced operating knowledge of IT hardware/equipment installation, testing, troubleshooting and support

Must possess strong customer service attitude and interpersonal skills

Detail oriented with strong organizational skills

Ability, willingness and availability to work shifts (including nights and weekends) to support client company users and requests with 24/7 service with no exception (this also includes extended shifts where this is required)

Being bilingual is an asset for occasional communication with our Montreal office and customers.