CSR Supervisor

Job Description

1st Choice is currently seeking a CSR Supervisor in Silver Spring, Maryland. The CSR Supervisor needs motivational skills to manage the entire team of cashiers and any other staff. Because a CSR Administrator Supervisor spends so much time interacting with customers, their customer service skills must be second to none. The Supervisor customer service skills should be what the other cashiers look to as an example. To facilitate the best experience for customers, the supervisor must be able to organize effectively. This includes being able to analyze likely busy times and scheduling the necessary cashiers for those times.

Hours of Operations

Monday thru Friday 7:30 am to 4:00pm

Rate $20.00 - Negotiable

We offer a generous compensation package with excellent benefits that start the first day of employment:

401(k)

Dental insurance

Health insurance

Paid time off & Holiday Pay

Vision insurance

Positive Work Culture

Job Responsibilities:

Establishing a positive work environment for all employees

Assisting customers with purchasing items

Preparing reports for every cash register

Assisting other cashiers when necessary

Resolving issues with point-of-sale (POS) systems

Ensuring clean workspaces

Being the point of contact for customer service employees

Interacting with customers and determining their needs

Performing price checks

Overseeing employee breaks, especially during busy periods

Resolving customer challenges and issues

Cashing out registers

Qualifications:

Completion of a high school program or a corresponding certification is obligatory

Competent handling of transactions, providing exact change, and conducting proper payment processing, is a direct manifestation of an individual’s proficiency in basic math

Experience using point-of-sale (POS) systems and cash registers is commonly mandatory

The ability to pay close attention to detail is a critical skill for cashiers as they play a crucial role in handling transactions, maintaining financial records, and preventing errors

Knowledge and Skills:

Ability to work well with the public and to view problems from the customer’s perspective

Technical and organizational skills

Bilingual a plus but not required

Successful candidates must successfully pass a background and drug screening.

We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.Company Description

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.

At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.