Helpdesk Support Technician Level 3

Job Description

MSP (Managed service provider) of 20+ years based in Roseville is looking for a Tier 3 IT support position.

ESSENTIAL FUNCTIONS

Install, configure, and maintain desktop systems, in a client/server environment.

Create accounts for new users and maintain access for current users, in AD, office365, and google suites

Install and Support Windows Server's in a Hyper-V environment

Microsoft Cloud Experience ( Azure, SharePoint, OneDrive)

Maintain servers, computers, printers, and other software/hardware.

backups of server files and maintain disaster recovery operations.

Perform data center and network related tasks, as assigned.

Perform repairs and replacements of software and hardware.

Plan and execute allotted work within deadlines and maintain records of tasks and times within tickets

Oversee inventory management of software and hardware.

Install antivirus software as well as oversee software license renewals.

Maintain accurate documentation for system installations, configurations, upgrades, and all other IT related tasks.

Install New computers, Migrate old Data, Install new software.

Assist in special projects or requests. Other duties as necessary.

Responsibilities and Duties

• Experience in tracking all your time in a ticketing system like Autotask.

• Strong Troubleshooting in Hardware and Software.

• Mentor Level 1 technicians

• Background in Windows 11, 10, 8.1, 8

• Microsoft 365 administration

• Desktop support knowledge; fixing Microsoft Office products, including Outlook;

• Comfortable using Apple/OS X Products;

• Installation and management of software (updates, tools, etc.);

• Customer service support over the phone or on-site; Remote support;

• Networking troubleshooting

• Data Management, record keeping;

• Management of mobile devices;

• Assist other IT team members when needed.

• Assist users in software, hardware, and web services including but not limited to all

• Cisco Experience is a Plus

Qualifications

• Ability to lift 50 pounds

• Clean driver’s license with mode of transportation

• minimum 5 years of Technical Support experience

• Possess strong verbal and written skills;

• Possess a strong work ethic, be a self-starter and team player

• Be comfortable working in a fast-paced environment;

• Ability to work independently and accurately with minimal supervision;

please respond with your resume, and why you feel you'd be a good fit. Also please be local to the greater Sacramento area.

Pay $28-34/hr DoE. room for growth.Company Description

Vision Quest information Solutions is a Managed Service Provider in the Sacramento/Placer County region. We are currently heavily focused on Cyber security and making sure our Clients are protected from all the Cyber crimes that are at an all time high. We are a small cohesive team that likes to have fun, but work hard to serve our clients.